Privacy Statement (UK)
This privacy statement was last updated on June 8, 2025 and applies to citizens and legal permanent residents of the United Kingdom.
In this privacy statement, we explain what we do with the data we obtain about you via https://embracingnutrition.co.uk. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose, data and retention period
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)1.1 Contact - Through phone, mail, email and/or webforms
1.1 Contact - Through phone, mail, email and/or webforms
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
- Sex
- Medical information
The basis on which we may process these data is:
Retention period
We retain this data upon termination of the service for the following number of months: 6 years
1.2 Payments
1.2 Payments
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Geolocation data
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
We retain this data upon termination of the service for the following number of months: 6 years
1.3 Registering an account
1.3 Registering an account
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- IP Address
The basis on which we may process these data is:
Retention period
We retain this data upon termination of the service for the following number of months: 6 years
1.4 Newsletters
1.4 Newsletters
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- IP Address
The basis on which we may process these data is:
Retention period
We retain this data upon termination of the service for the following number of months: 6 years
1.5 To support services or products that a customer wants to buy or has purchased
1.5 To support services or products that a customer wants to buy or has purchased
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Geolocation data
- Date of birth
- Sex
- Medical information
The basis on which we may process these data is:
Retention period
We retain this data upon termination of the service for the following number of months: 24 months
1.6 To be able to comply with legal obligations
1.6 To be able to comply with legal obligations
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- Financial information such as bank account number of credit card number
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
Upon termination of the service we retain this data for the following period: 7 years.
1.7 Compiling and analyzing statistics for website improvement.
1.7 Compiling and analyzing statistics for website improvement.
For this purpose we use the following data:
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
- Sex
The basis on which we may process these data is:
Retention period
We retain this data upon termination of the service for the following number of months: 24
1.8 To be able to offer personalised products and services
1.8 To be able to offer personalised products and services
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
- Date of birth
- Sex
- Social Media accounts
- Medical information
The basis on which we may process these data is:
Retention period
We retain this data upon termination of the service for the following number of months: 24
1.9 Deliveries
1.9 Deliveries
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
We retain this data upon termination of the service for the following number of months: 6 years
2. Sharing with other parties
We only share or disclose this data to processors for the following purposes:
Processors
Name: Practice Better
Country: Canada
Purpose: To facilitate consultation booking, client communication and record keeping
3. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.
4. Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
We have concluded a data processing agreement with Google.
Google may not use the data for any other Google services.
The inclusion of full IP addresses is blocked by us.
5. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
6. Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
7. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
8. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
9. Submitting a complaint
If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Commissioner's Office:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Jersey Office of The Information Commissioner
2nd Floor 5 Castle Street
St. Helier
Jersey
JE2 3BT
St Martin’s House
Le Bordage
St. Peter Port
Guernsey
GY1 1BR
10. Data Protection Officer
Our Data Protection Officer has been registered with the Information Commissioner's Office. If you have any questions or requests with respect to this privacy statement or for the Data Protection Officer, you may contact Jo Gamble, or via jo@ex.comembracingnutrition.co.uk.
11. Children
Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.
12. Contact details
Embracing Nutrition Limited
Embracing Nutrition Limited, St Marys House, Netherhampton, Salisbury, Wiltshire, SP2 8PL
United Kingdom
Website: https://embracingnutrition.co.uk
Email: enquiries@ex.comembracingnutrition.co.uk
Phone number: 0345 319 6827
Annex
What we share with others
Data relating to newsletters and website activity is tracked using a 3rd Party "Mailchimp". Your Data is stored securely and is only used for the following purposes:
- Log Information: We log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address, your general location and the page you visited before navigating to our Services.
- Transactional Information: When you make a purchase, we collect information about the transaction, such as purchase details, purchase price, and date and location of the transaction. We or a designated third party may collect payment and credit card information when you subscribe to our paid Services or purchase additional services.
- Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers and mobile network information.
- Information Collected by Cookies and Other Tracking Technologies: We and our service providers use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits and understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see "Your Choices" below or visit our “Cookie Policy” available at https://embracingnutrition.co.uk/cookie-policy-uk/
We also share information with third parties who help us provide our orders and store services to you; for example --
Labs for functional tests
We share information such as name, address, sex and age along with contact information so that the labs can correctly process your tests. This information is not shared for any other purpose. You can also read the individual Privacy Policies of Labs by following the links provided on the Functional Tests pages. We will link to the relevant labs Privacy Policy. We have a Data Processing Agreement with these labs that ensures that your data is only used for the purpose of providing test results.
Nitropack & Cloudflare
This site utilises caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary.
Clinic Management
We use a clinic management system called Practice Better for appointment booking, client communication, record keeping. When placing a booking, you will be invited to create an account with Practice Better which will allow to access appointments, use secure video conferencing with your practitioner, upload journals and medical records and to receive recommendations and health plans. All data is transmitted and stored using 256 bit encryption methods that adhere to GDPR, HIPAA & PIPEDA. When creating an account with Practice Better you will also need to agree to their T&C's and Privacy Policy. We also have a Data Processing Agreement with Practice Better to ensure that your data is stored and transmitted in a safe and secure manner.
Payments
All Credit Card payments taken on our website are taken securely using 256bit SSL encrypted pages to connect to our Payment Gateway "Stripe". They only store information relating to purchases made by yourself along with critical security-related information to reduce fraudulent activity. Full details of their privacy policy can be found here https://stripe.com/privacy-center/legal
WooCommerce
We use Woocommerce as our shopping cart system on our website. Information collected in Woocommerce is entirely to assist with your orders. Payments made through our shopping cart are processed through our payment gateway "Stripe", who's privacy policy can be found here https://stripe.com/privacy-center/legal .
Purchases made through our shopping cart are also tracked using "Active Campaign", so that we can send relevant marketing material to you relating to your purchases and to promote products of interest. We also store this data so that you can access previous purchases within your account dashboard on our website.
Website Forms
All forms on our website utilise 256bit SSL/TLS encryption to ensure your data is sent safely and securely.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of basket contents while you’re browsing our site. When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example --
Payments
We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. Please see the https://stripe.com/privacy-center/legal for more details.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of basket contents while you’re browsing our site.
Note: you may want to further detail your cookie policy, and link to that section from here.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.